Hospital for Special Surgery hiring MyChart and Epic Cheers/CRM Applications Analyst II (based in NYC)-Certification in the Epic MyChart module is required in New York, New York, United States | LinkedIn (2024)

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report . As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise

MyChart and Epic Cheers/CRM Applications Analyst II Information Technology Hybrid - 3 Days in Office (based in NYC) Full-Time

• Certification in the Epic MyChart module is required

Join our dynamic IT team as a MyChart and Epic Cheers/CRM Application Analyst II. In this critical role, you will create and support a best-in-class patient experience. Your expertise and your contributions will have a direct impact on our patients and our clinicians.

You will be primarily responsible for enhancing, maintaining, and supporting our Epic MyChart patient portal. You will leverage your expertise in Epic MyChart to perform in-depth analysis of patient and HSS staff workflows and provide informed recommendations and solutions that meet business requirements and create a stellar patient experience.

You will also have the opportunity to build and support the Epic Cheers/ CRM module to allow us to better support our engagement with existing patients and prospective patients. You will be primarily responsible for building out the Cheers module, implementing and maintaining CRM workflows.

You will also need to demonstrate a strategic understanding of business operations, and work with Epic, project teams, HSS business owners and subject matter experts, and end-users to tailor the system to fit the hospital’s needs.

Key Responsibilities

• Exhibit strong problem-solving abilities. Analyze and document complex use cases, business requirements and workflows. Develop and offer various recommendations and solutions backed by strong logical reasoning.
• Review and assess the impact of changes and enhancements and makes recommendations for best course of action. Speak to the pros and cons or the thought process leading to recommendations made.
• Effectively deliver small individual or application-specific projects. Estimate tasks accurately. Report, escalate, and mitigate risks and issues appropriately.
• Communicate effectively across all teams and stakeholders at various levels within the organization.
• Collaborate effectively with Epic personnel using Sherlock or other appropriate tools
• Challenge existing ideas and develop and champion new ones that add value to the organization .
• Identify opportunities for organizational change, product improvements or process improvements. Proposes solutions and initiates steps to implement improvements.
• Provides excellent customer service to patients, stakeholders, and other users. Performs warm handoffs between support teams and communicates timely updates. Maintains a positive attitude and communicates with customers with empathy.
• Keeps quality as a central part of the development process. Follow all quality assurance processes, including change management and testing efforts with some supervision.
• Provides on-call support on a rotating basis.
• Demonstrates enthusiasm, commitment to excellence, and high standards of professional conduct.
• Engage in continuous learning to expand knowledge in healthcare IT.
• Demonstrate advanced proficiency in MS Office suite and project management applications.
• Develop relationships, trust, and credibility to successfully manage multiple demands; maintain daily communications with Epic users
• Lead, facilitate, and participate in user meetings, in-services and internal team meetings; Provide subject-matter-expert knowledge transfer to colleagues
• Support the training team by keeping trainers abreast of new functionality and system changes. Perform application training functions, as assigned
• Ensure test scripts are created, reviewed and updated to reflect proposed workflow solutions
• Provide on-site support during go-live and system upgrade scenarios; provide on-call support on a rotating basis
• Assist with all Quality Assurance processes including change management and testing efforts; participate in disaster recovery measures
• Remain current on Epic technologies and obtain certification in Epic applications as warranted
• Research best practice and implement leading practice standards

QualificationsMinimum Requirements:

• Required Education: Bachelor’s Degree (BA/BS) or equivalent.
• Experience: Minimum of two years of demonstrated experience with MyChart, including editing system definitions, questionnaires, results release, etc.
• Certification: Certification in the Epic MyChart module is required.
• Skills: Detail-oriented, self-motivated, pragmatic, and a collaborative team player. Excellent oral, written, and non-verbal communication skills.
• Technical Proficiency: Expertise in MS Office, including Project, Excel, Visio, PowerPoint, and SharePoint.
• Flexibility: Availability for extended work hours as needed, including early mornings, nights, and weekends, during major implementation and support efforts.

Preferred Qualifications

• Advanced degree (Master’s or higher).
• Certifications in EpicCare Ambulatory, and/or Epic Cheers/CRM Call Management.
• Demonstrated experience working with EpicCare Ambulatory and/or Epic’s Cheers/CRM application and related features. This experience includes working with flowsheets, SmartData Elements, SmartForms, navigators, and other Ambulatory tools.
• Reporting workbench, radar dashboard, and/or Clarity reporting build experience.
• Business analyst experience.
• Project management experience including experience working with an agile methodology
• Self-motivated, detail-oriented, problem solver
• Considerable process and workflow design experience

Other Requirements#Hybrid

Pay Range - Minimum USD $115,000.00/Yr.

Pay Range - Maximum USD $125,000.00/Yr.